Returns & Refunds Policy
Due to the perishable nature of our artisanal food products, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incomplete.
Inspect Your Package
Upon arrival, please carefully check your order for any signs of damage, leakage, or missing items from the packing slip.
Document the Issue
Take clear photos of the damaged product and the shipping box, as these are required for us to process a claim with our carriers.
Contact Support
Email our customer care team within 7 days of delivery with your order number and the documentation of the issue.
Resolution
Once reviewed, we will issue a full refund to your original payment method or ship out a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing